Customer Testimonials
Horrible experience, we bought a 2025 Toyota RAV4 car and I have a problem with that car, after several reviews (3 alignments in less than 3 weeks on a new car) and contradictions between the mechanisms they try to make it seem like it's ānormalā. At first everything is fine but then they don't help you, I don't recommend this dealer because they tell you that āeverything is guaranteedā and it's false. They deceive in order to sell.
BUYER BEWARE: We went through Costco Auto Program, they called us right after we submitted a request and told them which car we needed to test drive today. They said they had it in stock and we can test drive; we scheduled an appt same day. My fiancƩ drove 40 minutes to go test drive. He gets there and they said the sold the car earlier in the day. He went through five other people, and in the end they did not honor the original price based off of what the Costco Specialist had given him, which was around 33,000 for the ...
On 01/11/2025, we purchased a 2022 Toyota Rav4 LXE from this dealership, which is actually called TOYOTA PLACE. Prior to purchasing the vehicle and signing the contract, we noticed the car was missing floor mats. So I asked the sales person about the floor mats. He said, don't worry I will provide you with floor mats. In addition, he said he will have the car washed and fill it up with Gas. Well, once we actually purchased the vehicle, the sales person gave us one (1) key fob, and said he will not provide us with the floor mats and will not ...
(Translated by Google) 4.49 a gallon while k other gas stations (Original) 4.49 el galĆ³n mientras k otras gasolineras
(Translated by Google) I went to the dealership to see the Land Cruiser that had just arrived. Luckily, I met a very cute Vietnamese NGO salesman who gave very enthusiastic and thorough advice. The car is very nice compared to the picture and this dealership is quite large, making it easy to choose a car. Appreciate your help NGO. (Original) TĆ“i Äįŗæn Äįŗ”i lĆ½ Äį» xem chiįŗæc Land Cruiser vį»«a vį». May mįŗÆn gįŗ·p bįŗ”n salesman NGO ngĘ°į»i Viį»t khĆ” dį» thĘ°Ę”ng, bįŗ”n tĘ° vįŗ„n rįŗ„t nhiį»t tƬ...
I am now a proud owner of a 2024 Toyota Tacoma TRD Off-Road with the help of Jason! I didnāt like the way I was being treated at Nissan so I angrily left. As I was driving down Trask Ave, I decided to stop by Toyota since it was on my way to the freeway. I parked by the service side by mistake and Jason (turns out he was actually on his lunch but clocked back in to help me) noticed that I looked confused so he stopped by my car to direct me. Long story short, I expressed how ...
ASK FOR ANGEL!!! His knowledge was top notch. As a female, I felt respected throughout the entire process of buying my car. He explained things to me so I would understand with a calm demeanor and ensured all of my questions were answered. Buying a car can be stressful, but Angel changed my entire perspective! Truly the best experience because of him and I feel blessed to have had him as our salesman. Thank you Angel!!
Have my Avalon serviced there regularly .
(Translated by Google) Good service, (Original) Buen servicio,
Jose at the 4th office is very helpful and good customer service, he walk me through all the process. It takes a bit longer time of waiting than I expected, but I think it worth it in my opinion. Again, thank you so much for fixing my car today!
Good service, thanks Mike An.
Highly recommended!
Great quick service.
These people r #1 in our book they know TOYOTAS and know how to treat thier customers and r #1 in customer service we couldn't ask for anything better THANK YOU TOYOTA PLACE!! U GUYS ARE THE BEST!!!
Buying my Toyota from this dealership today was the worst experience Iāve ever had buying a car. After calling and visiting several Toyota dealerships the past two days I was called by Hellen and told they had the RAV4 LE I was looking for and to come in. Once I came in Alfonso was the salesman that was directed to help me and my mom who was there for moral support. Not only did he make us walk two whole lots to see for ourselves that the RAV4 LE was not in fact there but he kept saying he ...
Dear Toyota GG Mgmnt & Corporate Offices, I would like to applaud you on a brave and inspiring service advisor by the name of Kate Chaalan. She was honestly the only one who stepped up to the plate & attended to my needs as I waited there for roughly 20 minutes in the freezing cold today. (JAN 9, 2024) She was the only one who came to the rescue. I definitely recommend her to anybody needing Toyota Service she was friendly, detail oriented, and very attentive to my auto needs. I highly recommend HER. šÆ Attn: Sam Please note that all of your other ...
Korina Ruiz was very rude..she was unprofessional......please keep away from Korina if you go shopping at this dealer....very bad experience as a customer....I don't recommend this place to buy your car..
Last night ( 12/29/23) my mom purchased a new rav 4 from Cynthia. Due to my moms age and attitude she can be difficult to work with. Cynthia was so pleasant and patient with my mom during the entire process. I highly recommend buying a car with her. If Cynthia did not know an answer to my moms questions she found someone to help her. Some of Cynthiaās cobworkers were rude and not patient with us or Cynthia. However , Cynthia was so nice to us throughout the entire car buying process even when my mom was short with her. My family now ...
Good to buy a new car with great customers service
Vincente Rodriguez took care of me in service. Awesome expertise and knowledge of cars and repairs. Thank you vincente!
Stay away from this place! I was there to purchase a new 2024 Corolla. The sales rep and I went over the car. She leaves her desk and returns with the Floor manager. He and I agree on a price and shake hands. They both congratulate me on my purchase. They both leave their desk to gather some paperwork. They return with the dealership manager. He sits down and tells me he canāt sell it for that price and wanted nearly $2000 more than our already agreed upon offer. I declined and left. After talking to another sales rep at another ...
I never leave reviews, but I felt compelled to leave one for the really amazing people who worked with me at Toyota Place. Z, my salesperson, was knowledgeable, and extremely friendly and helpful. The finance guys Tony and Jip were equally wonderful. I honestly had a really wonderful experience getting my car here and wholeheartedly recommend them. 5/5 for all of these guys I worked with. Theyāre all extremely good at their jobs!
Found Certified Rav4 online at several websites. Set up a test drive - Was looking to replace a Camry that was recently in an accident with a RAV 4 for my daughter. After lots of research online, we found the car we were interested in at ToyotaPlace in Garden Grove (see ads below). After test driving and review of the options, we indicated we would like to purchase the auto at the advertised price (see below). No add-ons. The sales manager came out with a quote different than what was requested at an additional $6,000 ($2k each for paint coating, lojak and ...
Bought a 2024 Camry and couldn't be happier. lsrael was the one who helped me with my purchase. Prior to going to the dealer I made an appointment with Israel I told him what model and color I wanted when I got there he took me right to the car I wanted explained what each one was equipped with and did not try to sale me any extra . I went to the dealership without my husband, just my daughter and I . I did NOT feel they were trying to up sale me like 2 other dealerships that I went to previously ...
Kate Chaalan is very attentive and knowledgeable. Sheās a great service advisor and knows what she is doing!
I just want to thank Toyota Place and especially my salespeople Carlos and Karina for excellent service in purchasing my Toyota Sienna. I was looking for a while given the current shortage of these vehicles and Carlos helped me find the perfect car. It was certified used and had a minor issue that needed repair within the first few days and I felt well taken care of by the team including Kate in the service department. Thank you for your help in connecting me with the perfect vehicle to transport my harps and other instruments!
Excellent as always.
Good place for service . But don't deal with Vietnamese sale persons there . Should call first and ask for a qoute before coming for servive .
Good
Quick service but pricey. Please keep the price down and competitive with other dealers or services dealers outside.
Great place, helpful, I drop my car off for my Toyota care . And they are on top of it with text messages. I have been here 3 times and will continue to take my care there. They offered me a great deal to extend my Toyota care.
All staff are kindness
I want to thank Alena for the quick service, but specifically , I want to thank the young man who help me at the auto parts that went out of his way to guide me since I was clueless on how get a new key. I will find out his name name and let you know. Thank you for your efficient, professional and friendly service.
I recently bought a Toyota Camry from Toyota Place in Garden Grove and I couldn't be happier with my purchase! From the moment I walked into the dealership, I was greeted with exceptional customer service. My salesman, Kayvan, was knowledgeable, helpful, and went above and beyond to make sure I found the perfect car for my needs. He was patient with all my questions and concerns and made the whole car buying process a breeze. I've been driving my Camry for 7 months now and it has been running perfectly. The quality of the car is outstanding, and I ...
*Great service departmentā¦ *Alena was the best and is the best.. *had my transmission service at a dealer in Utah dealer and Utah dealer not put all the drain plugs back in and it was leaking fluid. Pulled in here. The service department was great. Fix the problem apologize for the other dealers mishaps and didnāt even charge me an arm and a leg to fix it. Definitely will be buying a Toyota from here and bringing my car for service to hear from now on theyāve earned my business. š
Kate helped me out and was so nice!! I got my car broken into, my entire passenger window was broken and she made sure I was taken care and had it fixed by the next afternoon! Thank you so much Kate! š
Ćngel valencia and Carlos GĆ³mez are the people you want to deal with!! I was left very satisfied and felt no pressure whatās so ever I plan to go back soon to purchase a vehicle!
Came there for the brake inspection and they got it handled. Brake pads and fluid change with a great deal and customer service. Shout out to Kate Chaalan, she help guide through the process.
Yes great experience. Kate is the best! I didnāt have to wait too long for my carās Service š
At Toyota Place you feel certain that you will find curtious, proffessional and very knowlegable staff and a manager who puts your interest and your satisfaction ahead of his and makes them his first priority. The whole experience is comforting, it puts you at ease feeling that you are treated with dignity and honesty. I have dealt with Toyota Place for years , i am 88 years old and I live in Corona and yet i drive the distance because i know that i will get what I want . I tip my hat to you Toyota Place. I highly recommend that you ...
Excellent Customer Service from Alena & Onnie... Thank You šššā¤ļøšššā¤ļøšššā¤ļø
Excellent service, in and out within 90 minutes (oil & filter/ tire rotation) Awesome work guys.
I have bought two cars here and I must admit that they are of very high quality, the sales staff is Excellent. On the other hand, the service area has evolved over the years, now that Miss Kate Chaalan has taken over, things are going much better and it shows, a whole team of professionals, worthy of a company as prestigious as it is. Toyota, keep up the good work guys, congratulations!! They are the best!!
Overall, Toyota Place service side is great . I had much better experiences with them then sales side ! I will come back but there room for improvement that why I can only give rating 4 stars! The waiting period to get our car repainted due to recalled defect issue was from July-Jan. And that I had to constantly calling back to check in to see when can we bring in our car. So this is overall company process issue. Not the location.
I got an appointment and showed up. Even though it was busy Saturday morning, I received great service.
Five star service. Ask for Alena as she is very pleasant and helpful. Great environment if you need to wait for your service to be completed.
The service department give me an awesome experience. My service manager was Onnie. He gave me a good service told me the service would take about an hour he didnāt oversell it and actually got me out of there in 20 minutes. I just need a serpentine belt to be replaced. It was a great experience I would come back again. I definitely would recommend TOYOTA PLACE service department for all your services.
Good service and,best coffee ever drank.
I was ready for my big purchase, I knew exactly what I wanted and what color. I was well aware of the shortage in vehicles, so I packed my patience. The internet sales girl was fabulous, and so was Clifton. He kept me informed with all the updates on my little car. When it was born, when it was put on the ship, and when it arrived at the port. I think he could tell this was a big deal for me. The only thing that kinda bummed me out, was I was hoping the car would be all clean ...
Excellent helpful Thank you Happy new year
Friendly staff, attentive to detail and a low pressure experience.
I could alway depend on Toyota of garden grove to take care of me , family & friends on buying a new car or buying parts. Thanks Toyota of garden grove
Bought my Tundra new from here in 2016. No hassle with the sale, easy! Great service team. Cindy is the best and they do great work.
*This is a review of the service department* Visited the location to have my car checked out for some electrical issues. Was promptly check-in and the paperwork was quick. The wait was a bit longer than expected, but they did offer shuttle service. I opted to wait in the spacious wait area. Water, Coffee, and tea were available. Why the 3 stars? The appointment scheduling system!!! I tried to schedule on my phone and the desktop without success. Can't blame the browser either cause I used FF and edge. If that's not frustrating enough, scheduling through text was utterly ...
Last week I brought my Toyota Camry2007 to Toyota Place, Garden Grove, for recall services. Unfortunately, today, 12/13/2022, I could have lost my life on freeway when my car kept running at a high speed despite my trying releasing the gas and pressing brake.
Great
Just had regular oil change maintenance. Great service from Grant. Clear and concise on what to expect now and in future. After a very bad experience at another dealer, this was a joy to have service as promised. Thank you!
(Translated by Google) Excellent place to buy a car. Good price (Original) Exelente lugar para comprar un automovil .buen precio
Iāve been doing business with Toyota Place for a while and am very happy with their service and parts departments. We also have a commercial account and that is also awesome! Let me start with Onnie, he has the best customer service Iāve ever seen before. Traditionally, when you hear ācar dealershipā you automatically think āscammers.ā Wellā¦.. Not the case with these guys at all. Iām not surprised because Onnie used to be a tech before and he really knows his job very well. He is a happy and humble person. He brings good business to Toyota ...
Very good
Great place to service my car ! Fast and affordable price !
Great experience with Clifton in sales today. Very helpful.
Yes great experience. Cindy is the best! She is very knowledgeable, professional, and easy to be with. Steven also a good driver, very calm nature but fun to chat with when riding with him. I will be back when necessary. Your Toyota place has convinced me to give up my old ways of the old one man shop that could never get me home
Always a good experience
Good. Honest.
I really appreciate Toyota Place service, the staff are friendly and very responsible. My car is well done and repaired here, thanks a lot.
Bought a brand new 2022 Toyota Camry xse v6 and after about 70+ miles, check engine light came on, along with this loud, clicking noises from the engine. Took it to the service and was told that one of the cylinders/pistons were defective and they would need to take the whole bottom half of the engine apart and put it back togetherā¦. On a brand new car. Whatās really angered me and my family was the way they handled the issue. They would just straight up start ignoring all your calls/texts if a problem arises after you sign the ...
Great customer service by Sam and Louie. What everyone needs to understand is that the supply of cars is low so the prices are high. Sam and Louie went above and beyond to get us approved with the best rate possible and gave us the best price in the area for our 2022 Corolla. We did not know that they cover all maintenance costs for 25000 miles or 2 years. I highly recommend this dealership to those who want to receive great customer service and the best deals.
I took my 4-Runner in fir scheduled maintenance, the technician noticed an issue with my front brake pads and replaced them along with some related hardware pieces. I was unaware of this issue. My Service Rep, Cindy, was very cordial and helpful. My compliments to all for the great service!